Do You Have What it Takes To Work in a Call Centre?

Job Vacancy Indonesia, Employee, Vacancy

Working in a call centre might seem like an easy job at first glance. It's just about answering phones, right? Wrong. There are many different jobs in call centres. There are Customer Service Reps (CSRs), Technical Service Reps (TSRs), Supervisors, Managers, and Human Resources staff, and many others who work to ensure a call centre, the customer's first line of contact with a company, works as a well-oiled machine.

So what does it take to work in a call centre? Though for this article we'll focus on CSRs, many of these skills are critical in other call centre jobs too.

Ability To Work in a Fast-Paced Environment:

In a call centre, it's all about speed. If you are working in an inbound call centre (meaning call come in to your call centre, as opposed to CSRs making calls) the main focus is how fast can a rep answer a phone. How quickly can they solve a customer's issue? Call times and wait times are how a centre calculates its efficiency, and therefore, it's costs and profits. But call times and wait times aren't just important for the company, they are also important to the customer. That's why it's critical to be able to work under pressure. 

Accuracy and Attention to Detail:

The customer is calling you because they have a problem. You must be able to answer their inquiry quickly and correctly so their faith and trust in your company is upheld. It's important to the company you work for that their customers aren't frustrated. These customers are the backbone of your company, and they need to have faith that their call is being handled professionally and correctly and that they will get the same correct answer if they call next time. Accurate consistency is critical. And for that, you need to be the type of person who can learn and retain information.

Ability to Learn New Skills:

Products and services change constantly. And though the basics will remain the same, you need to be on top of new things. The last thing a customer wants to do is be calling you for answers and you don't know what they're talking about. You also have to be willing to learn computer programs or software unique to your call centre. Call centres have a lot of processes and you must be able to learn how those work so you can work more efficiently, and better serve customers.

Learning new skills such as another language can also help your job prospects in a call centre. Many list the ability to speak a second language as an asset.

Ability to Deal with Difficult People:

More often than not, customers will call because they have a problem and they want you to fix it right away. If you cannot show empathy, and support them in their frustrations, they will get increasingly upset. You must be able to deal with difficult people and know how to handle and diffuse them. Consider taking a course on the subject. You'll learn how to improve your listening skills, and learn little tricks as simple as repeating back what you hear from your customer. This helps them feel listened to, understood, and in the end, it helps them feel better. The more ability you have in dealing with difficult people, the better you will feel also.

Flexibility:

Though a call centre can be a great 9-5 job, most of them require you to work some shift work. And this or may not fit your schedule. When you decide to apply for a job at a call centre, make sure you know what you are able to do in terms of shift work. If you have dependents, you will need to make alternate care arrangements. Remember too that changing shifts can affect your sleep patterns and your activities outside work hours.

The nature of call centres can also mean that you can be called in at the last minute. You might also be sent home if there is not enough work. If this is a concern for you, ask how often this happens when you are considering a job in a call centre.

Working in a call centre as a CSR can be a satifying job. Often, opportunities to move up to a team leader or scheduler can be had with the work experience you gain starting at the bottom. If you have the right skills and the desire to improve them, a career as a CSR might well be worth investigating.

How to Write a Winning Banking Job CV

By Efti Babu

Job Vacancy Indonesia, Employee, Vacancy 

Finding a job with a top banking organization requires hard work and perseverance. The quality of your banking job CV will determine the results of your search for meaningful employment.

Your curriculum vitae should be formulated to highlight your qualities and skills along with your qualifications and working experience if any.

A good starting point is to consider who it will be targeted to, what message to convey and the kind of response it is designed to solicit. This will require you to customize all your banking job resumes to the standards of the institution where you seek employment.

Your curriculum vitae must show that you are an exceptional candidate for the job as compared to other similar job seekers.

Networking is also a common way of finding banking jobs. You should expand your networks whenever you get the chance so you can increase your chances of getting the best jobs through your references.

If you are pursuing a career in banking you should comprehend the duties and responsibilities of your field of work. The banking industry is quite demanding but a committed individual can be able to cope. Some of the jobs you can expect to perform include:

1. Dealing with routine bank transactions

2. Handling of checks and credit cards

3. Processing of loans

4. Marketing and selling financial products

5. Handling client withdrawals and deposits

6. Preparing Travellers checks for clients

7. Dealing with customer queries

Your resume should reflect capability to perform the above tasks plus others effectively. The following points must be present in your curriculum vitae.

Summary of Objectives: The objectives should include career objectives and your leadership qualities relevant to the job. It should portray your ambitions and goals if you should you secure employment with the prospective bank.

Contact Information: The second paragraph should include your daytime contact details. These will include: Full Name, phone number, address and email.

Candidates Career Summary: Here you will highlight your erstwhile professional working experience in the banking sector. You should demonstrate your ability to effectively carry out responsibilities for the prospective bank and its customers. You must clearly indicate your performance level and contributions to your former employer. You should also include your past working experience with other banks, positions held and roles undertaken, leadership roles assigned, professional skills gained, names of the banks you have worked with and similar information.

Academic Qualifications: This part of the resume displays your complete academic profile beginning from Grade School to College Graduation and any other specialized short courses undertaken in between. Your Banking Job CV must also show the name of the Educational Institutions, years of completion and Degrees /Diplomas awarded.

Personal Achievements: Under this sub heading, you can show the accolades, merit certificates and medals awarded to for excellence in relevant fields.

Relevant Skills: Under this sub heading, you should indicate both natural and technical aptitude for computers, banking software, languages and other similar skills required for banking jobs.

A Banking Job resume with the above details highlighted in an eye catching format is most likely to get you an interview and place you well near to getting your dream banking job career.

How to Use Social Networking to Land a Job NOW

By Sherrie Madia

Job Vacancy Indonesia, Employee, Vacancy

Whether you're new to the workforce, or newly unemployed, today's job search is quite different from the job search environment of even five years ago. While the job market is tight, job hunters have more opportunity than ever before to find a job by employing an online strategy to enable targeted and efficient job search. If you're a bit uncertain about the online space, have no fear. If you can shop online, or navigate the web, you can use social media to find a job NOW.

REVERSE ENGINEER YOUR JOB SEARCH

Rather than sending resumes en masse, social networking enables job seekers to plant content seeds strategically in places where human resources will likely be. Today's corporate hiring decisions are more critical than ever, so human resource representatives must make careful hires-This means they are likely to be more diligent in exploring credentials. This spells opportunity for job seekers who are able to establish themselves as thought leaders or experts in their chosen field. To position yourself as this valuable candidate, give your expertise freely by posting insightful comments on blogs, or by answering questions on LinkedIn. People will appreciate this value and will tend to return the favor by thinking of you when a job opening arises.

SOCIAL MEDIA SAVVY IS AN ADDED SKILL TO SHOWCASE

When using social networking for job search, you build both your online presence, and a set of skills that employers will find valuable. Your ability to write with clarity in a blog, showcase photos and video, tweet effectively, and so forth makes you that much more attractive to recruiters. So rather than using your skills for vacation photos or the well-made video for friends and family alone, try applying these skills on behalf of your job search. Regardless of job type, company size, or industry, every company today needs employees who are skilled in social media. Therefore, those who bring industry expertise and social media savvy have the distinct advantage in the job market.

START WITH YOUR ONLINE PRESENCE

According to Coremetrics (2010), 75% of companies require recruiters to research job applicants online, so you'll want to be sure you know what they'll find. Start with a Google search on your name. Many job seekers are (a) surprised to find they even have a presence; and (b) surprised by the content that floats to the surface-that photo from Facebook meant for friends alone, or the negative comment you offered on a blog two years ago. When possible, remove content that doesn't align with the image you want to project. If you find that you don't have an online presence, start by determining where you'd like to work, and the image you'd like to project. Then, position yourself as an expert in your industry. The key is to be authentic, so be sure that the image you are projecting is sustainable. That is, if you present yourself as a rock star online, be prepared to be that rock star on the interview as well. The key: Be realistic, and work to highlight-not overhype-the skills that you have.

Getting a Job Using Local Job Listings Directory

By Christine Lanigan

Job Vacancy Indonesia, Employee, Vacancy 

Almost everyone has tried looking for a job or two. The process of looking for a job is both a harrowing and an overwhelming experience. You meet a lot of people along the way and you gain insights as to your course along the path of employment. Local job listings are usually found quickly online. Google has made searching for local items very easy. All you have to do is enter the type of job you are looking for and you will get a lot of results very quickly.

Searching local job listings is a great way for you to start job hunting. You can get an avalanche of information online so make sure that before logging on, you know what job you want without disregarding your credentials. All you have to do when employing online local job listings is to key in your choice of field (e.g. health care, accounting, business) that you are highly interested in and in seconds numerous results will be generated.

From the results, pick the website offering all the information you require. Another way on how to filter online local job listings is to filter your search by adding the college or university you have graduated from together with the degree that you have accomplished. Filtered results are a great way to make your choice based on the results that will come up. Apply to one or several of the job offers and then wait for a call from potential employers.

Do not forget about the local newspaper as there could be jobs in there that are not online. City newspapers also have listings online that you can search through.

Keep these essentials in mind when you are employing the use of local job listings: your resume should be updated and always ready. It is also a good idea to create different resumes for different jobs so that you can highlight your experience and how it relates to that specific job.

Your resume is a crucial element in landing you that ideal job. Your resume should reflect your scholastic as well as your voluntary achievements. Your strengths and abilities as an employee should also be present in your resume. Your resume should be stellar since this is the first thing that potential employers will look for when filtering candidates for a certain job position. Make your resume impressive and you can definitely land that dream job.

A Quick Look At Airport Careers

By Mark Andrew Woodcock

Job Vacancy Indonesia, Employee, Vacancy 

There are many airport careers that an individual will find exciting and challenging. When you are researching positions at the airport, there will be a few considerations that will determine which jobs you want to pursue. It will be very helpful to visit the airport and determine which types of jobs that you will be most interested in.

There are many hospitality jobs at the airport that are run by private businesses. These jobs often are like the stores and shops which are in the city where the airport is located. The hours of work for these types of jobs are the same as if you were working in a shop in the city and normally, the benefits are the same for these positions.

Jobs that are directly related to the airport such as security, customer service, flight attendant, etc., normally require some training and education. In some cases, specific airlines provide training and education for the employees that work for them. Some airports contract with private security companies that hire employees who man the security areas of the airport. These positions also require training through the company.

The benefit of working directly for an airline is that employees get significant discounts or free flights throughout the year. This makes the training and hours that a person works well worth the effort. In some of the positions, there are regular contests that provide incentives for employees to reach goals for customer service or sales.

Choosing from the many airport careers available will be much easier if you spend some time researching the many positions that are available at the airport in your area and with the airlines that fly in to that airport. By taking the necessary training and education prior to applying for a position, you will have a better understanding of the requirements for the position. Talking to airport staff will also be very beneficial. They will be able to tell you about the best steps to take to begin your career with the airport.

All You Need to Know About Job Vacancies

By Mark Andrew Woodcock

Job Vacancy Indonesia, Employee, Vacancy

A job vacancy is when a position for a job has opened and needs to be filled. These positions can be opened by companies and businesses that are look for new staff or hires to help produce more outgoing work. When a company is looking for a new hire they usually put up an advertisement that states, Position Vacant, in a newspaper, classifieds, magazines, internet and so forth. These advertisements about job vacancies let people who are looking for work have a chance to assess whether they are qualified enough for the job.

Usually a job vacancy advertisement will have information on what the job is, what skills the employer requires from a would be employee and contact details. The vacancy will sometimes be published for a few weeks in a row if the position has not been filled within the first week.

When a person is looking to pursue a particular vacant position they are usually call in to meet with the manager of the respected company for an interview. The interview will consist of questions the employer will ask that the person will have to answer to be eligible for the job. Interviewing a person is how companies decide on whether a certain person is qualified enough for the position

On making arrangements for an interview a person may be asked to bring their resume to verify their skills qualifications in the business they are looking to be a part of. The employer will look over the persons resume and will decide whether or not they fit the job description.

If a person does not get the job that they apply for they should not give up as there are always job vacancies around that are opening daily. If a person keeps an eye on the job listings on a weekly basis then they should be able to find a job in no time at all.