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Kamis, 02 Desember 2010

At the Job Interview, Your Behavior Outweighs Your Answers

Nancy prepared long and hard for her job interview. She researched the company, studied the job description, developed and practiced answers for likely questions, dressed appropriately, and arrived early. She really needed the job!
At the job interview, Nancy answered every question well.
Unfortunately, her behavior sabotaged her performance. 
When introduced to the interviewer, she said, “Thank you so much for seeing me. I really need this job.” After answering one of the questions, she added, “I hope I answered that sufficiently for you. I really need this job.” As the interview was ending, the last thing she said was, “Thank you for the opportunity to interview for this job. I really need it!”
Nancy, like many other job candidates, believed that letting the interview know she really needed the job would help her to get it.
But that’s not true. 
As a matter of fact, being “too desperate” for the job is one of the most common reasons hiring managers will reject you, regardless of your qualifications. If they know how desperate you are, they will wonder to what lengths you will go to get the job—would you exaggerate on your résumé or lie during the interview? You don’t want them wondering about things like that. Be enthusiastic about the opportunity, but don’t be a “Needy Nancy.”
Here are six other behaviors to avoid during job interviews (despite the names, all behaviors apply to both men and women):
“Overly Familiar Fred” behaves like he’s best buddies with male interviewers, and flirts with female interviewers. He’ll smile, wink, joke around and try to come across as God’s gift to the hiring manager. It’s OK to be friendly and charming to a point, but there’s a line you should never cross. Professionalism is paramount. Don’t be an “Overly Familiar Fred.”
“Aimless Amy” behaves like she wants a job… and any job will do. It’s obvious to hiring managers that she doesn’t know what she wants to be when she grows up. Be prepared to communicate clear career goals and give compelling reasons why you want the specific job for which you are interviewing. Don’t be an “Aimless Amy.” 
“Rambling Randy” behaves like he’s trying to win a talking contest. He goes on and on, telling personal stories and getting completely away from the point of the question. Listening is as important as talking. Don’t talk just to fill a temporary silence from the interviewer. Stories are good, but they should be relevant and brief. Don’t be a “Rambling Randy.”
“Emotional Emma” lets her feelings interfere with her performance. If a tricky interviewer insults her appearance or skills to gauge her reaction, she’ll become visibly upset—perhaps even burst into tears or hurl insults back at the interviewer. If you have a temper or cry easily—or tend to get overly nervous—focus on remaining calm during the interview, no matter what. I’m not saying you should hide all emotions; no one wants to hire a robot. Let your personality show. But don’t be an “Emotional Emma.”
“Arrogant Andy” behaves like he’s doing the hiring manager a favor by coming in for an interview. He speaks in a condescending tone when answering questions he feels are beneath him. He enjoys bragging about his accomplishments, never mentioning team efforts. He is confident that his qualifications are far superior to those of other candidates. He’s sure the interview is just a formality, and believes the job is his if he really wants it. No matter how qualified you are, it’s more important to be likeable. No one will hire an egotistical jerk. Don’t be an “Arrogant Andy.”
“Timid Tina” behaves like she’s afraid to be noticed. She avoids eye contact, speaks in a quiet voice, answers questions with the fewest words possible, and rarely smiles. When asked if she has any questions as the interview winds down, she quickly says “No,” and looks longingly at the door, eager to escape. Many people are shy; very few people enjoy being interviewed. But no matter how desperately you wish someone would hire you based solely on your résumé, it’s not going to happen—you’ll have to talk your way into the job. Force yourself to show confidence and enthusiasm. After all, you have a lot to offer! You can’t offer anyone anything if you’re afraid to be noticed. Don’t be a “Timid Tina.” 

Competency-Based Interviews: 5 Steps to Success!

Competency-based interviews are intended to get the best from you, the candidate, whilst also fulfilling the needs of the organization to get the very best person for the job. There are some easy steps to make the most of yourself and have a much better chance of success.
Prepare well, but keep it sensible
As long as you know the job you are going for, ask for details of what you will be measured against. Ask for a set of competencies. Ask for a job description. This sets you up to succeed, not just because you are better informed, but also because you have asked - which will impress the decision-makers, before you even get there! 
  1. Get Creative Here is the time to use your own experiences to create 'stories' which you can use in the actual interview. These 'stories' are real scenarios that you have been a part of, which over a period of days and weeks beforehand, you write up. Maybe you will have 20+ initial ideas.
  2. Leverage! Take the very best scenarios and write them out, bullet points first. Then flesh them out, whilst referring carefully to the competencies you've been given. It is amazing how you can 'tune-in' your scenario to include many, if not all of the competencies. And if you can't fit them all in, there will be a use for them - later!
  3. Practice By reading through your scenarios (and by now you should not have more than six or seven) you will familiarise yourself with the contents, so well, that they will become second nature - even in the scary experience of an interview.
  4. In the Interview There are some tactics in here too!
    • Using your scenarios make just three key points about what you've been asked. Make them relevant and the right 'weight'. Not too long or too short.
    • After that, leave space for them to ask more - that's what they are listening for.
    • Say 'I' a lot - they want to know what your personal involvement and experience was, not 'the team' or 'they'.
    • Have fun - whilst not contrived, smile and make some simple jokes, if you feel comfortable with that - they want to employ happy as well as capable people.
    • Can't answer? That's fine. Make sure that you reflect on your shortcomings by saying things like, 'It's one of the first things I want to develop in my next job - if you did your stuff on your scenarios and your competencies well enough, you will have covered 90% of the bases well and you'll be forgiven for not being 'perfect'. If you are really stumped - say so!
    • Ask questions - relevant, about their culture, focus on developing you, opportunities - the positive 'peopley' things (remember it's your chance to see if you want to work with them!).
    • Also ask about current issues they may be facing - you did do your homework on them, didn't you?
    > employee

  5. Strong Ending!Keep the whole thing light, even as you leave at the end. Have a conversation in general terms - about anything! Do make sure that you ask them some things that are about them - they will love it if you ask them some open (what, how, when, where, who) general questions about your new job! About something nice in the building or their clothes - take as it comes and do what feels comfortable!
    > vacancy

Fired? The Interview Solution

So you were fired? Now what? How will you explain it when you interview?
There are many questions that plague job seekers. “What salary are you looking for?” is a big one. “Why should we hire you?” is another. And “Why did you leave your last job?” can leave you spluttering if you were fired and don’t know how to answer. And most people don’t! After they’ve stumbled through a few answers—trying in vain to phrase it in an acceptable way—and are not invited back for a second interview, their fears are confirmed. No one will hire them because they’ve been fired.
Except that’s not what’s really happening. The problem is not that they were fired, but how they answered the question.
We don’t stay at a job our entire lives like most of our grandparents did. Not only is it common to change jobs, some believe it's the best way to leverage salary and career. While most of the changes may be of your own volition, odds are a few will involve being fired or laid-off. Companies are bought out, merge, and consolidate, which means inevitably there’s a duplication of staff. It can be as simple as the new president wanting to bring in his own team. He probably didn’t even look at your capabilities, He just decided you were …outta there.
These departures aren’t as difficult to explain. You can say:
  • “Our company was bought and the entire department was eliminated.” (It’s not me; a bunch of us were asked to leave.) Safety in numbers.
  • “The new president wanted to bring in his own guy. I lasted about a week.” (It’s not me; the president didn’t even take the time to find out if I was good at what I do.) A prospective company can’t possibly hold something against you that’s so… impersonal.
  • “The company was losing money and downsized.” (It’s not me; if the company had been profitable, I’d still be there!)
The common thread is, “It’s not me.” Therefore, I am not flawed, unwanted, performing poorly, or any other reason you can think up or worry about. But these types of partings, while they seem impersonal, can still have a detrimental effect. We’ll get to that in a minute.
The instances that cause real damage feel very personal, even when they aren’t. You are the only one who was dismissed, and what’s more, you know they’ll replace you. You’re caught off guard, angry, and frightened, too. In an instant, you’re on the defensive, which is usually where people remain. And that’s exactly what causes the problem.
Firing isn’t always about the individual, even though that’s who’s impacted the most. Sometimes it’s about the boss—especially bosses with issues. It might be about poor performance, but that’s not always negative. It could be the result of having different philosophies. For instance, the company may value those who work weekends, nights and holidays. You prefer to balance your life.
Once you’re fired, you can’t change the circumstances. But you can control how you view them. While departmental or companywide layoffs are easier to explain, they can also cause damage. You wonder, “If I’d been really good, wouldn’t they have found another spot for me?” In addition, you’re in an insecure place that sometimes is difficult to adjust to.
Take time to clear some tears or anger. If you’re tempted to recoil, rehash, threaten revenge or otherwise communicate with your previous employer, don’t. Remember one word: reference! Don’t burn your bridges. Leave the company gracefully.
Most importantly, detach yourself from the event and honestly examine what happened. That’s the only way you’re going to get any insight and begin adjusting your thoughts and perspective. There are hundreds of reasons for dismissal, so no pat answer will suffice. The unequivocal rule is to tell the truth. If they discover you lied, you’ll be wondering for a long time how you’ll pay your bills. So when you’re asked why you left – tell them you were fired. Forthright brevity is best. It’s all in how you phrase it. The trick is a shift in perspective, which is easier when you’ve purged the defensiveness and shame.
Don’t give a long, rambling story or blame the company, your boss, or anyone else. Were you –even partially- at fault? Take responsibility. Did you learn from the experience? Say so. Are you completely at sea as to what happened? That’s okay. Not every job is right for everyone. There are philosophical differences, chemistry problems, tough spots, and bosses who are difficult and self-absorbed.
Regardless of the reason, it wasn’t your perfect job or you weren’t quite what they needed. The great thing is that it was recognized (in whatever form) and everyone is moving on. The goal is to be real about what works for you and why the firing took place.
The first step, as trite as it sounds, is to look at it as a blessing. It may take some time to see, but no matter how bad it looks or feels, something good will come of it. Maybe it will be a better job, a chance to grow, or the realization that you hated your career – who knows?
But if you’re too busy being angry and defensive, not only will you miss the chance to capitalize on the positive outcome, but you’ll also keep experiencing negative consequences. When you're in a victimized frame of mind, you'll miss recognizing an opportunity and continue to perpetuate your unemployment.
Let’s examine two answers to the question: “Why did you leave your last job?”
HOLDING-ON HENRIETTA: I don’t know. I was doing my job. Everyone liked me. They always came to me for advice instead of our boss. When the other manager left, they promoted the assistant. She’s maybe about 28. I guess they thought she’d be good just because she’d been there a long time, but she really was a shrew. I think she hated me. She was always talking down to me. One time she took credit for one of my projects. She’s the one that should have left! I’m glad to be out of there.
OBJECTIVE OLIVIA: I was fired, actually. The assistant manager was promoted to manager because she had seniority and she was very good at her job. Unfortunately, she was young and perhaps she thought respect was automatically accorded instead of earned, because when everyone else began coming to me instead of her, it didn’t seem to sit well with her. Despite that I excelled in my responsibilities and met my goals, she let me go. I’m sorry to have had to leave the company. I learned a lot there.